Intercom and access
The building's intercom, linked to its management.
A video door station at the entrance, the call going to the resident's phone, and a directory the manager edits from the office. The intercom stops being an isolated system with its own contract.
What a door station linked to the platform changes.
A conventional intercom rings a dwelling. A door station linked to the management platform does the same, and it also knows who lives where, because it is the same database as the leases.
- The video call goes to the phoneA visitor rings the door station, the resident sees who it is and speaks to them, whether in the living room or at work.
- The door opens from the phoneDuring the call the resident sees who is ringing and opens from the app, whether at home or on the other side of the country. A courier, a tradesman, a relative: they decide case by case.
- The directory is kept in the platformOne tenant arrives, another leaves: the manager enters it once, where the leases already live, and Neolia carries it over to the door station. No intercom firm to call back, no separate contract.
- No more intercom riserThe door station runs over the network. There is no vertical conduit to plan and no intercom cabling to pull floor by floor, which above all changes the cost of a refurbishment.
- Access for service providersThe caretaker, the maintenance contractor, the concierge service: the manager decides who gets in, and decides it in the same place as everything else about the building.
- In the same platform as the restThe intercom is not a separate system with its own contract and its own provider. It lives where the building's leases, incidents and statements already live.
And those who do not use an app?
This is the first question asked at the owners' meeting, and it is a fair one. Every building has someone without a smartphone, or who wants none. Opening your door to a visitor cannot depend on software: it is a basic use of the home, not an extra service.
So we always ask the question at the study stage: who, in this building, will not be able to use an app? The answer changes what is fitted in the dwellings concerned, and it is a point we would rather settle with the manager before ordering than discover at commissioning.
We do not announce a feature here that does not exist. What is provided for those dwellings depends on the building and is decided at the study stage. If this point is decisive for your portfolio, raise it with us from the outset: we will answer with what is possible today, never with an intention.
What is installed, and by whom.
A video door station at every entrance, connected to the network. Installation is done by the site electrician or by a partner installer, guided step by step by Neolia Pro, and Neolia carries out the commissioning: there is no intercom firm to bring in.
On renovations, the active equipment and its installation work are at our expense from eight units per stairwell. The threshold is counted per stairwell: a building of sixteen units with two stairwells needs two sets of equipment. On new builds, the equipment belongs to the electrical works package, to the references we specify.
The hardware in production today is Akuvox, and the intercom speaks the open SIP standard. See the full list of equipment and protocols.