All our legal documents, in one place.
Neolia runs infrastructure that residents depend on: intercom, energy, access control. Being clear about our legal, contractual and security commitments is part of the product. Downloadable, translatable, and always current.
Legal notice
Who publishes the neolia.ch site, where it is hosted, intellectual property, and the limits of liability for the content published.
View C.01Privacy policy
What data we collect from residents and property managers, on what legal basis (nLPD & RGPD), for how long, with whom, and how to exercise your rights.
View C.02Cookie policy
What neolia.ch and the resident app actually write in your browser or on your phone. Purposes, durations, and the case of the demonstration page.
ViewGeneral terms of sale
The commercial framework of a Neolia deployment: prices, subscription, availability, non-payment, equipment, ownership, termination and jurisdiction. A separate article is reserved for the private landlord who manages their own dwellings.
View B2B.02Data processing agreement (DPA)
Data processing agreement between you (controller) and Neolia (processor). List of sub-processors, transfers, audits.
View B2B.03Security charter
Technical and organisational measures: encryption, access management, hosting, continuity plan, incident handling, responsible disclosure.
View B2B.04Neolia Pro terms · Installers
The rules for using the Neolia Pro platform and app as an installation company: account, projects, installation duties, data. Completes the Partner Agreement.
ViewApp terms of use
The rules for using the Neolia app as a resident: creating an account, features, expected conduct, suspension, support.
View B2C.02Resident data Quick read
A dedicated section of the privacy policy: video calls, door access, energy use. What the property manager sees, and what it does not.
View B2C.03Delete your account
From the app or in writing, with no reason required. What is erased, what the law requires us to keep, and within what time.
View B2C.04Press kit
Company details, presentation texts to reuse as they are, logos, screenshots of the app, citation rules and what not to write about us.
ViewA specific legal question?
Our team answers property managers, owners and residents directly. For requests about your personal data (access, rectification, deletion), the standard timeframe is 30 days.
Write to contact@neolia.ch