The information exists, but it is elsewhere
A meter reading, a maintenance contract, a signed lease, the history of a fault. Each is somewhere, and rarely in the same place as the next.
For a property manager
The platform for property managers that also receives the buildings.
Running a portfolio means moving information between people, buildings and contractors who do not use the same tools. Neolia puts that information in one place, and goes to fetch it straight from the buildings once they are equipped.
What costs is not the work, it is moving the information around.
Property management is a coordination job. What weighs it down is not the decision, it is the time spent gathering what is needed to make it: searching, chasing, forwarding, retyping. Four situations everyone recognises.
Nothing flows on its own
What is known on one side has to be retyped on the other. Between two programs, an inbox and a folder, the transfer is done by hand.
Problems are learned by phone
A boiler room stops on a Friday evening. The first to know is the resident who is cold, and the manager hears it from them, with the tension that comes with it.
The same thing is said several times
Damage in the common areas, and the front desk gets the same report by phone, by email and by message, while nobody knows where the case stands.
What you see change, in order.
The first two points come with the platform alone. The next four assume at least one equipped building.
- A single database for the portfolioBuildings, entrances, units, leases, owners, tenants, contractors. What is entered once is never entered again.
- Incidents tracked, not merely receivedA report becomes a case, assigned, dated, closed, with its history. The resident knows they were heard, the manager knows where it stands.
- The statement builds up during the yearOnce the building is equipped, readings arrive continuously, with no campaign to run at the least convenient moment.
- Some problems show up before the phone callA device that can report a drift reports it. Not everything that can happen in a building: what the building is able to say.
- Residents get a channel, and an answerA free app, with no cap on users, where they write, report and receive their documents, each in their own language.
- The intercom directory sits with the leasesIn an equipped building, an arrival or a departure is entered once, and Neolia carries it over to the door station.
Neolia never takes the place of the property manager.
It provides the tools to manage the portfolio. The mandate, the decisions, the responsibility and the relationship with owners stay with the management company.
The six questions we get asked first.
And our current tools?
You choose. Neolia can replace your property management software: it reads the ww-dta-mpexp exchange format, the one W&W Immo Informatik publishes for its property management software, and your spreadsheets. A dry run shows you everything before anything is written. Or you keep it, and pull your statements, meter readings and accounting entries whenever you want. And you export your entire portfolio whenever you want, as a spreadsheet you can read elsewhere.
Do we have to equip buildings to start?
No. The management platform works on its own, without touching your buildings. The connected building comes afterwards, building by building, when it makes sense.
How many licences for our staff?
None. The number of users does not enter the price, and there is no surcharge per employee.
How long are we committing for?
No minimum term for the platform alone. The 36 or 60-month term only applies to a connected building, and it is set in its operating agreement: it never applies to the software.
Who pays for the connected building?
Whoever holds its operating agreement: the owner, or the property management company when it signs in its own name. What the landlord can then charge to tenants is a separate question, which depends on the lease and the law. The property management company does not fund the equipment.
Where does our data live?
The database, the documents and the accounts are hosted in Switzerland, in the Zurich region. The servers that route intercom calls and read the meters are in Germany, in the European Union. A few ancillary services, email sending, notifications and machine-assisted reading of documents, go through providers established in the United States. The detail, provider by provider, is in our legal centre.
On funding through charges. The price owed to Neolia and the share the landlord can charge to tenants are two separate questions. A tenant only owes the ancillary costs expressly provided for in their lease, for costs actually incurred (Articles 257a and 257b of the Swiss Code of Obligations). Nothing is automatic, and an invoice description is not enough. Adding an item to an existing lease requires the official form. Article 4 of our terms. The details, case by case.
And for the condominiums you administer.
Owners' meetings, notices, votes and minutes run on the same platform as the rest of the portfolio: no second tool to open for condominiums, and no second place to search.
A condominium that runs itself can take the platform directly, without going through a mandate. The fee for self-managed condominiums is on the pricing page.
Your access
Open your management workspace.
The platform opens in the browser, there is nothing to install. The first thirty days are free, with no bank card.
manager.neolia.ch
Read next
The software in detailPortfolio, leases, statements, incidents, condominiums.The connected buildingWhat an equipped building brings to management.Heating and water billingChanging provider, and what the lease says.The property manager's caseThe document to take to the meeting.PricingTwo offers, and who pays what.